Sales Administrator (Pathway to Technical Sales)
Whittlesea | Full-Time | Career Growth Opportunity
About Us
Water Quality Solutions has been Australia's leading natural dam and wastewater treatment specialist for over 16 years. We help thousands of Australians improve their water quality using aeration systems and 100% natural probiotic treatments — reducing algae, sludge, odour and aquatic die-off without chemicals.
We are a growing, purpose-driven Australian business making a genuine environmental impact — and we're looking for someone who wants to grow with us.
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About the Role
We are seeking a motivated, technically minded and confident Sales Administrator to join our team in Whittlesea.
This is more than an administration role. It is a genuine pathway into Technical Sales.
You will support our sales operations while also gaining hands-on product knowledge — including opportunities to go out in the field, learn directly about our aeration systems and treatments, and develop the skills to repair and troubleshoot equipment.
If you enjoy both customer interaction and practical, hands-on work, this role offers the best of both worlds.
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Key Responsibilities
Sales & Customer Support
* Answer inbound sales enquiries and qualify leads
* Identify customer needs and recommend suitable solutions
* Prepare and send quotes
* Follow up warm leads via phone and email
* Assist in converting enquiries into sales
* Conduct follow-up campaigns with existing and past customers
* Maintain accurate records in our CMS/ERP system
* Support pipeline management and reporting
Technical & Field Exposure
* Learn our product range in depth, including aeration systems and probiotic treatments
* Attend occasional site visits to understand installations and customer applications
* Gain hands-on exposure to how our systems operate in dams and wastewater lagoons
* Repair and troubleshoot equipment
* Develop technical confidence to support customers with informed recommendations
Administration & Operations
* Process sales orders accurately
* Calculate freight costs and book shipments
* Coordinate dispatch and customer communication
* Update website information (training provided)
* Assist with pick & pack during busy warehouse periods
* Provide general administrative support to management
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About You
To be successful in this role, you will:
* Be confident and professional on the phone
* Enjoy speaking with customers and building rapport
* Be technically minded and curious about how things work
* Enjoy hands-on learning, field exposure, and solving technical problems
* Have experience or interest in repairing and troubleshooting equipment
* Have strong computer skills (Microsoft Office essential)
* Be highly organised with strong attention to detail
* Be systems-minded and process-driven
* Be able to multitask and prioritise effectively
* Bring a positive, team-focused attitude
* Have previous experience in administration, customer service or internal sales (highly regarded but not essential)
* Be motivated to grow into a Technical Sales role
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What's on Offer
* Full-time position with flexibility for the right candidate
* Clear progression pathway into Technical Sales
* Hands-on product training, field experience, and equipment repair skills
* Supportive small-team environment
* Work for a well-established and respected Australian business
* Contribute to environmentally sustainable solutions
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If you're organised, confident, technically curious and ready to build a long-term career in Technical Sales — we'd love to hear from you.
Apply via Seek with your CV and a short cover letter outlining why this opportunity excites you.
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