Job Overview
We are seeking a dedicated Service Advisor to provide exceptional customer service and technical support for our electric vehicles.
Responsibilities:
* Respond to customer inquiries via phone calls, emails, and drive-ins with the highest level of response and attention.
* Return missed customer contacts in a timely manner.
* Evaluate whether technical solutions can be resolved over the phone and escalate to Shop Foreman/Service Manager as needed.
* Accurately record issues and data into Dealer Management System, emphasizing attention to detail.
* Process transactions with the system, guide customers through corrections, and provide summaries.
* Communicate estimated completion times, regular updates, and follow through on each customer vehicle.
* Coordinate delivery/pick-up times with customers and ensure their satisfaction with work performed.
Requirements:
* Ability to follow oral and written instructions with attention to detail.
* Willingness to learn new and innovative automotive technologies.
* Maintain cooperative working relationships with the public.
* Perform detailed daily record keeping and reporting.
* Effectively handle multiple priorities, organize workload, and meet deadlines in a team-based environment.
* Proficiency in Dealer Management Systems, Outlook, and MS Office.
* Retail customer service experience is preferred, with Automotive Retail experience being a bonus.
* A valid driver's license and an acceptable driving record are required, along with two years of driving experience.