Overview
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At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a protected work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Our purpose is to maintain healthy, high-performing, and highly available mining systems that enable aspirational safety and production targets for Western Australia Iron Ore (WAIO) operations.
This mid-level Specialist role is primarily focused on coordinating system maintenance and change activities across multiple product domains, including stakeholder engagement and collaboration with technical subject matter experts (SMEs). The role also provides Level 1 technical support, with a focus on fulfilling incidents and service requests to maintain operational continuity and system reliability. This position offers strong opportunities for skill development and progression within a dynamic, digitally enabled operational environment.
Key Responsibilities
- Level 1 Technical Support Delivery - Provide first-line technical support via ServiceNow across central Pilbara Mining System service lines. This includes managing incidents and service requests, delivering backfill support across product domains, and contributing to skill development through hands-on operational exposure.
- System Maintenance Coordination - Lead and coordinate system changes and outage activities, including server restarts, patching, cyber vulnerability remediation, and lifecycle planning.
- ServiceNow Operations Management - Manage incidents, problems, and changes in line with service level agreements (SLAs) and ITIL best practices.
- Continuous Improvement - Identify, scope, and implement initiatives to enhance system performance and reliability.
- Safety and Compliance - Support field leadership, risk management, and ensure systems meet cyber, architecture, and operational standards.
- Stakeholder Engagement - Build strong relationships with internal customers and vendors, applying BHP Operating System principles.
Product Domains Supported
- Komatsu - Dispatch, Frontrunner, Provision, MineCare
- Caterpillar - Fleet, Command, Terrain, Health
- Epiroc - Rig Control System (RCS), Surface Manager
- Safety Systems - Wabtec Collision Awareness System (CAS), Edge Detection System (EDS), Caterpillar Driver Fatigue and Distraction System (DSS)
About You
- You bring practical experience in mine operations and a strong understanding of fleet management systems.
- Proven capability in administering ServiceNow and applying ITIL service management principles.
- A STEM degree is highly desirable, and experience supporting autonomous vehicle systems is considered highly advantageous.
- You're confident managing stakeholders and coordinating with technical SMEs to plan and execute system changes, while also delivering Level 1 technical support across multiple product domains.
- Your proactive approach, technical acumen, and collaborative mindset help maintain reliable, high-performing mining systems that enable safe and effective operations across WAIO.
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that's more diverse and represents the communities where we work and live, providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Prospect employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at.
Perks and Benefits
Empowerment Through Flexibility • Professional Growth and Development • Inclusive, Positive, and Supportive Culture • Safety and Well-being • Impactful and Meaningful Work • Workplace Community and Networking • Recognition • Competitive pay rates, benefits and share program
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