Sika Wetherill Park, New South Wales, Australia
Customer Service Officer
Sika Australia Pty Ltd is a well-established industry leader in the manufacturing of construction chemicals servicing Construction, Industry, & Mining divisions across Australia. We are a Global Organization with subsidiaries in over 103 countries around the world, manufacturing in over 400 factories with over 33,000 employees and an expanding team across Australia.
Job Description
Handle incoming calls, orders, inquiries, and complaints promptly.
Process orders, invoices, and credits accurately.
Provide support to customers, branches, and other teams.
Liaise with freight providers and logistics teams.
Manage stock replenishment and back orders.
Ensure timely delivery and order fulfillment.
Data entry and record keeping.
Prepare reports and documentation.
Maintain organized filing systems.
Provide excellent customer service and support.
Work effectively as part of a team.
Follow company policies and procedures.
Qualifications
Experience with export orders.
Previous experience within Customer Service/Call Centre or similar role.
Strong understanding of Customer Service principles.
Self-motivated, quick learner, with a can-do attitude.
Excellent interpersonal / communication skills and attention to detail.
Excellent computer skills / administrative skills.
Additional Information
As a market leader, Sika Australia understands and recognizes the contribution employees make to the success of our business.
In return for your experience and commitment, you will be rewarded with a supportive working environment with a strong, positive company culture and opportunities for training and development.
Applicants must have valid AU working rights.
Successful applicants will be required to undergo a Pre-Employment Medical including a drug and alcohol screen.
Sika Australia is proud to be an Equal Employment Opportunity employer.
We value and seek diversity in our workforce.
Disclaimer – Sika Australia does not accept unsolicited agency resumes. Sika Australia is not responsible for any fees related to unsolicited resumes.
IMPORTANT NOTE: This is a role with an anticipated commencement in early ****.
Sika Australia uses Artificial Intelligence (AI) tools to support the initial screening of job applications based on inherent duties of the role. However, we want to stress that AI does not make final decisions or disqualify candidates from consideration. Applications are carefully reviewed by our experienced hiring managers and recruiters to ensure a fair and thorough evaluation process. By combining the efficiency of AI with the expertise and judgment of our hiring team, we are able to identify top candidates while maintaining a human-centered approach to hiring.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Manufacturing
Industries
Chemical Manufacturing
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