Job Overview
This role requires a high level of technical expertise to ensure seamless delivery of ServiceNow managed services.
* Oversee the optimal performance of all members in the ServiceNow Operations team.
* Support the development and deployment of new features.
* Triage and monitor workload to maintain high quality delivery within SLA.
The ideal candidate will be both an individual contributor and a first line leader, providing technical support and operational guidance to team members.
Key Responsibilities
* Lead day-to-day operations including stand-ups, escalations, and coaching with the team.
* Work closely with the ServiceNow Operations Manager to deliver on the team strategy.
* Become a 'ServiceNow advocate' with customer stakeholders, promoting awareness and adoption of the platform.
* Maintain excellent service levels to customers.
This is an exciting opportunity for someone who is passionate about ServiceNow and its benefits.
Requirements
* 5+ years of experience in a ServiceNow Developer/Engineer position.
* A creative, strategic, and thoughtful leader with a 'can-do' approach.
* Strong knowledge across multiple ServiceNow modules such as ITSM, CSM, HRSD, ITAM, ITOM, etc.
* Proven ability to manage multiple tasks in a busy environment.
* Ability to describe ServiceNow best practices.
* Excellent communication and customer service skills.
* Willingness to learn and grow.
* Relevant industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc.
Desirable Skills
* Experience working with ServiceNow.
* Knowledge of ITIL best practices.
* Leadership or management experience.
We offer a collaborative and supportive work environment where you can make a real impact. If you are passionate about ServiceNow, please submit your application.