Job Description
We are seeking a switched on, motivated, and confident Casual Customer Support Consultant to join our existing team based in Essendon Fields, Victoria. This role is designed to offer true flexibility and fantastic work‐life balance, allowing you to manage your other activities, family, or study commitments. If you enjoy helping others, we encourage you to apply.
The Role
You will be responsible for providing critical support to our client's Guarding Services team. You will handle customer service, administrative tasks, and email communications, answering a variety of enquiries from client team members and accounts across Australia.
* Round‐the‐Clock Availability: We require readiness to be rostered within our 24/7, 365‐day contact centre environment, covering shifts across days, nights, weekends, and public holidays.
* Flexible Shift Capacity: Capacity to work extended shifts, up to 12 hours, when required.
* Training Investment: Availability to attend one full week of paid full‐time training.
* Reliable Commute: Ability to safely and reliably commute to our Essendon Fields office for all scheduled shifts.
* Eligible for Work: Applicants must hold current citizenship, residency, or full‐time work rights for this role (with availability to work 38 hours per week).
* Clear documentation: Must supply two recent work referees and complete a prepaid Fit‐2‐Work National Criminal History Check.
What makes a successful Customer Support Consultant
* Composure and Resilience: Maintain professionalism and calm while efficiently managing a high volume of inbound calls.
* Customer‐Obsessed Problem Solver: Dedication to resolving a variety of enquiries from client team members and accounts, ensuring effective outcomes for the Guarding Services team.
* Adept with Technology: Proficient in rapidly navigating and operating across multiple computer systems and software platforms.
* Clear, Professional Communicator: Outstanding verbal and written skills to provide precise support across phone, email, and administrative correspondence.
* Eagerness to Grow: Proactive willingness to absorb new skills and knowledge, staying updated on changes in processes and policies.
* Consistent Performer: Ability to meet output, quality, and response‐time KPIs in a demanding but rewarding environment.
Why Join Us
* Unlimited mental health and well‐being platform.
* Access to everyday savings through our employee benefits provider.
* Fun group activities and celebrations.
* Respectful, inclusive, and ethical workplace culture that values integrity and honesty.
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