This position will work to deliver exceptional customer service to our community, whilst continuing to innovate and create value in all work undertaken by Council. This work will be delivered through collaboration with the leadership team and in consultation with the Townsville community.Through exemplar safety practices, personal accountability, and customer focus, this position will involve actively contributing to achieving the strategic vision for Townsville.This position has clear expectations to role model the performance standards, values, behaviours and attitudes that are integral to our workplace culture and stakeholder reputation as an organisation of excellence.This position plays a key role in Townsville Citylibraries and working collaboratively across Council to champion our purpose of Growing Townsville and to deliver the Corporate Plan in consultation with the Townsville Community.Accountable to the Coordinator Learning and Information Services, this position will be focused on the needs and aspirations of the Townsville community; growing and managing customer relationships, developing a culture of customer-centricity and personal accountability; and reshaping how we deliver services to maximise value.This position works as part of the Learning and Information Services Unit. The work of this unit is in the delivery of learning and information services to library customers. Learning programs offered include early literacy programs to preschool children, programs for school-aged children and young adults, school holiday programs. For adults, there are programs to connect readers with the library collection, local history programs, general lifestyle programs, and programs for customers with special needs, including the CALD community. Specialist information services are provided through the local history team, and the corporate research service, as well as general information services to meet the identified needs of the community.The Research Librarian is responsible for the delivery of specialised library, information and research services to meet the professional information needs of Council Executive and staff; and is responsible for the operations of the Corporate Research service. Corporate Research provides Council Executive and staff with a range of business information services including current awareness services, literature searches, information skills training, interlibrary loans, document delivery, publishing support, copyright advice, collection management and publication advice.Salary LGO 5 ($87,024 - $90,825 per annum + superannuation) based on skills and qualifications.
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