Customer Service Officer
Location: Tuggerah – full time and part time.
Grade 1/2: $75,728 - $82,329 pa plus superannuation and annual leave loading.
Your role
The primary purpose of this role is to provide front‐line services to the community from a local office (Community Service Centre or "CSC"). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC. The Customer Service Officer provides quality administration support to casework teams, unit managers, and external stakeholders while working within an administration team that undertakes day‐to‐day administrative functions of the CSC.
What You'll Do
* Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
* Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
* Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
* Process financial payments.
* Maintain record‐management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
* Customer service experience both in person and over the telephone.
* Ability to organise work and prioritise workload in a busy work environment.
* A positive attitude and ability to work independently and collaboratively.
* Experience with financials.
* Proficient in Word, Outlook and Excel.
Pre‐employment checks
* National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
* Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
What We Offer
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Instructions for Applying
Click apply, attach an up‐to‐date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below with a brief outline of how you meet the requirements of the role:
* Please give an example of your experience managing multiple administrative tasks with competing deadlines.
* Tell us about a time you have provided high‐quality customer service to clients on the telephone or in person.
Applications close
Sunday, 15 March 2026 at 11:59pm AEST
Contact
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Karman Sawyer at 02 4321 7518 or via email at Karman.Sawyer@dcj.nsw.gov.au. If you need assistance with the recruitment process, contact Ashlee Roberts at ashlee.roberts@dcj.nsw.gov.au or 02 9765 4083.
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
Thank You
Thank you for your interest in this role. We look forward to receiving your application.
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Welcome Experience
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