Be part of Beyond Bank – a bank that is for and with you
Australia's largest 100% customer-owned mutual bank with a credit union heritage, Beyond Bank serves over 300,000 members across more than 40 branches in five states. Our B Corp ethos drives us to create a friendly, inclusive, and supportive environment where every team member can progress, no matter where their career journey begins.
* Based in Orange, NSW
* Part‐time and casual opportunities
Job Description The Role
As a Personal Banker on the Orange Branch, you will represent Beyond Bank Australia's core values and deliver an exceptional customer experience that aligns with our Customer Ownership Strategy. Your focus will be on building strong relationships with members, offering tailored banking solutions, and ensuring every interaction reflects our commitment to care, integrity, and community. In addition to providing outstanding service, you will be expected to achieve individual performance targets that contribute to the overall success of the branch.
In the role you will
* Provide a local member‐owned banking experience to new and existing customers
* Proactively connect member needs to Beyond Bank's offerings through excellent listening skills
* Manage general enquiries and provide sound advice and information to members
* Contribute to a high‐achieving team environment with commitment to success and strong work ethic
* Manage member bank accounts, including opening, closing and overseeing transactions
* Collaborate with specialists in the business to deliver the best solution for the member
* Support members with lending solutions such as personal loans, credit cards and home loans, ensuring they fully understand product features, benefits, fees and charges
Qualifications
You are a caring and member‐focused person excited to learn and grow. You value integrity, especially when handling member information. Your teamwork and commitment to improvement will help us prioritize our customers' needs and satisfaction.
* Resilient, driven, and passionate
* Excellent customer service skills
* A passion for building lasting member relationships and serving the local community
* Able to work in a dynamic member service environment
* Excellent problem‐solving and analytical skills
* Banking or financial services experience desirable, but not essential
See yourself in our team
Reporting to the Branch Manager, you will join a dedicated team that works tirelessly to provide exceptional support to our members. Whether you work face‐to‐face or over the phone, you will be committed to ensuring that our customers receive the best possible experience with their banking needs.
Additional Information Why work for Beyond Bank?
We welcome candidates that reflect the diversity of the communities in which we operate. We encourage Aboriginal and Torres Strait Islander peoples, people living with disability, LGBTQIA+, and culturally diverse community members to apply for our roles. Beyond Bank is committed to a fully accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application or recruitment process, please contact us at .
And there's even more benefits:
* Branch employees receive an additional 6 days of paid leave per year*
* Paid community volunteer days to support many community charities across Australia*
* Access to employee discounts, health and wellbeing initiatives, employee and family assistance, plus more
* A flexible and diverse working environment
* Career development opportunities, training and coaching
By joining Beyond Bank, you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference, we would love to hear from you.
What does our recruitment process look like?
The process may include a phone screen, video interview, virtual or face‐to‐face interview, psychometric testing, and relevant background checks. Some positions may require 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank, visit beyondbank.com.au or contact for additional information.
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre‐employment screening checks (APRA, ASIC, Bankruptcy, National Criminal History Check, VEVO, Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
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