Job Title: Team Leader Customer Service
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We are seeking an exceptional leader to join our team as a Team Leader, Customer Service. In this key role, you will be responsible for leading and managing the Customer Service Team, providing coaching and feedback to team members, monitoring performance, and ensuring high-quality customer service delivery.
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About the Role:
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* Lead and manage the Customer Service Team, comprising of Customer Service Officers (CSOs) and Guardianship Liaison Officers (GLOs)
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* Provide coaching and feedback to team members to ensure high-quality customer service delivery
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* Monitor performance and deliver Key Performance Indicators (KPIs)
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* Manage escalated matters and identify areas for improvement to ensure customer service excellence
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About Us:
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We are a dynamic organization committed to promoting the rights and interests of people who need assistance with decision-making. Our mission is to provide excellent customer service while ensuring the well-being and safety of our clients.
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What We Offer:
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* A supportive and inclusive work environment
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* Opportunities for professional growth and development
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* Competitive salary and benefits package
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* Flexible working arrangements
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Requirements:
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To be successful in this role, you will need to have:
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* A strong leadership background with experience in managing teams
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* Excellent communication and interpersonal skills
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* The ability to work collaboratively with others
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* A high level of integrity and professionalism
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How to Apply:
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If you are a motivated and experienced leader looking for a new challenge, please submit your application by following the link below.