About the Early Collections Role
As an early collections professional, you will deliver exceptional customer service across various brands. Your key responsibilities include handling general account inquiries, refinancing, policy sales, and early collections to exceed customer expectations.
Key Responsibilities:
* Resolve customer queries promptly via telephone and email to ensure first-point resolution.
* Engage with customers to provide tailored finance solutions that meet their needs.
* Input promised-to-pay and payment arrangements correctly, ensuring they meet customer financial requirements.
* Promote business success by identifying areas for improvement and taking ownership of results.