Key Role Summary:
The Customer Services Manager oversees a team responsible for delivering high-quality customer service to both internal and external stakeholders. This role requires strategic thinking, excellent communication skills, and the ability to motivate and lead a team to achieve business goals.
Key Responsibilities:
* Lead a team in delivering quality customer services, identifying operational efficiencies, and implementing process improvements.
* Provide expert advice on customer service matters, contribute to business growth and sustainability, and identify opportunities for process improvement.
* Monitor customer service deliverables, manage compliance, and support the development of the team as a mentor and coach.
* Support the development of the team, drive positive culture, and form strong relationships with stakeholders.
This is an impactful role that contributes to continuous improvement efforts and delivers outstanding project outcomes. The successful candidate will be able to work flexibly, recognizing the importance of work-life balance, and will be part of a collaborative and hard-working team.
Requirements:
* Strategic thinker with experience in customer service management.
* Excellent communication and interpersonal skills.
* Ability to motivate and lead a team.
* Problem-solving skills with attention to detail.
* Strong analytical and organizational skills.
* Flexibility and adaptability in a dynamic environment.
Benefits:
* Opportunity to make a real difference in the community.
* Collaborative and supportive work environment.
* Flexible working arrangements that recognize work-life balance.
* Continuous learning and development opportunities.
Why Join Us?
We are committed to providing a positive and inclusive work environment where our employees can thrive. Our team is dedicated to delivering exceptional customer service and making a real difference in the community. We believe in the importance of work-life balance and offer flexible working arrangements to support this.