Job Title
Clinical Support Officer - Sexual Assault Services
We are seeking a highly skilled and compassionate Clinical Support Officer to join our team in providing vital therapeutic support to survivors of sexual assault.
The successful candidate will play a key role in managing the on-call roster, coordinating outreach services, and supporting our therapists as they deliver outreach programs to communities around Cairns and beyond.
Key Responsibilities
* Manage incoming/outgoing communication, including emails, mail, and service requests.
* Develop and optimise on-call staff rosters and divert the on-call phone inside and outside of business hours.
* Address urgent scheduling issues and fill On-Call shifts due to unplanned leave or emergencies.
* Provide administrative support to on-call support workers and therapists delivering scheduled outreach work.
* Contribute to service delivery development responsive to client and community needs.
* Provide crisis support to clients aged 12 and over who have been sexually assaulted.
* Serve as backup for Intake & Administration Officer when needed.
* Record client intake data and report on service hours for funding purposes.
* Debrief on On-Call, Intake & Outreach matters and refer complex cases to line management.
* Facilitate training and mentor On-Call Support Workers.
* Maintain files according to procedures and participate in audits.
* Assist in developing new procedures for On-Call and Outreach programs.
Selection Criteria
* Certificate/diploma-level qualifications or transferable skills in human services or nursing, or significant current progress towards the same and/or relevant work experience.
* Experience or willingness to provide crisis support.
* Proven experience in a rostering/scheduling role within the crisis response sector and handling incidents effectively.
* Ability to remain calm under pressure and find solutions to complex rostering challenges.
* Ability to work both autonomously and as part of a multi-disciplinary team.
* Demonstrated understanding of the issues facing survivors of sexual violence and current issues in the area of sexual assault, including relevant legislation.
* Excellent communication skills, both written and verbal.
* Desirable knowledge of interagency protocols for responding to sexual assault.
* Demonstrated ability to provide appropriate and timely written case notes.
* Rigorous management of bilateral agreements and associated commitments.
* High-level resilience to fulfil the demands of the role.
* Current Queensland C Class driver's license.
* Current Positive Notice Blue Card or registered with an approved regulated workforce.
* Compliance with vaccination policy.
What We Offer
* 5 weeks' annual leave with 17.5% leave loading.
* Access to not-for-profit salary-sacrificing benefits.
* Access to Employee Assistance Program.
* Access to online course library.
We value social and cultural diversity and welcome applications from Aboriginal and Torres Strait Islander people.
Please submit your application through the apply now portal.