Job Opportunity: Guest Experience Expert
The Tasman, a Luxury Hotel located in the heart of Hobart, is seeking highly motivated and experienced Guest Service Agents to join our team. As a Guest Experience Expert, you will play a key role in delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Job Description:
As a Guest Service Agent, your primary responsibility will be to provide seamless and transformative guest experiences. This includes processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests, securing payment, activating/reissuing room keys, resolving guest calls, and providing consistent outstanding guest experience in everything that you do.
* Anticipate guests' service needs, asking questions to better understand their preferences and acting on them whenever possible.
* Maintain customer loyalty through innovative issue resolution and strong attention to ensuring a positive guest experience.
Requirements:
To succeed in this role, you will require:
* Exceptional interpersonal communication skills.
* Thorough follow up, strong attention to detail, and problem-solving skills.
* Excellent time management and organizational skills.
* Ability to emotionally connect with guests and provide superior levels of service.
* Conflict resolution experience.
* Flexibility to work on a 24-hour rotating roster including public holidays and weekends.
* Experience of property management systems (PMS) an advantage.
* Full working rights for Australia.
Benefits:
As a valued member of our team, you can expect:
* Opportunities for professional growth and development.
* A dynamic and supportive work environment.
* A competitive remuneration package.
Profile:
We are looking for candidates with:
* 2+ years of customer service experience as a Guest Service Agent.
* Strong analytical and problem-solving skills.
In return, we offer a rewarding career opportunity with a global hospitality leader. If you have a passion for delivering exceptional guest experiences and possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.