The Operations Team Leader role is pivotal in our customer-facing team, overseeing and coordinating store operational functions to support the store culture and drive profitable sales growth.
Key responsibilities include:
* Developing the operations team's knowledge and capability through coaching and development frameworks.
* Ensuring effective administration processes and systems are in place, adhering to core policies and standard procedures.
* Supporting the management team to guarantee administrative activities meet compliance and legislative requirements, with a focus on safety.
* Managing web orders, including product pick and pack, and same-day delivery to customers where designated.
* Collaborating with the team to deliver an exceptional store and channel experience for customers, effectively resolving complaints and queries.
* Contributing to maintaining high standards of merchandising, instore marketing, and presentation.
* Building and maintaining effective working relationships with internal and external stakeholders.
* Continuously improving skills and knowledge through available online platforms and development opportunities.
Success in this role requires key competencies, including:
* Customer Focus: A deep understanding of customer needs and expectations.
* Drives Results: Consistently achieving results, even under challenging circumstances.
* Develops Talent: Identifying and developing talent to build careers and meet organisational goals.