Duty manager

FLINDERS LANE

Duty Manager, with Pathway to Venue Leadership

Why This Opportunity Is Different

Flinders Lane is not a new venue.

Nor is it an established venue that has already reached its potential.

For the past several years, Flinders Lane has been quietly evolving behind the scenes. While many hospitality businesses focus on marketing first and infrastructure second, we deliberately took the opposite approach.

The spaces, systems and foundations have been built patiently and intentionally, creating one of North Queensland's most unique hospitality and event precincts.

Today, Flinders Lane includes multiple event spaces, a commercial kitchen, The Underground speakeasy bar and a purpose-built laneway activation space designed for live music, markets and community events.

As the precinct moves into its next phase, our focus is now on consistent execution, operational discipline and delivering a high-quality guest experience every time.

We are looking for someone who wants to be part of that next phase.

Someone who enjoys being on the floor, leading from the front and taking real ownership of how a venue operates day to day.

About the Role

This is a hands‐on operational leadership role focused on event execution and day‐to‐day venue performance.

Working closely with our Events Manager and wider venue team, you will take the lead during events and trading periods, ensuring everything runs to plan while responding calmly and effectively when it does not.

You will be the person the team relies on when an event is live, responsible for coordinating staff, managing service flow and delivering a positive experience for clients and guests.

Outside of service, this role carries real responsibility. You will take ownership of stock, systems and operational control across the venue.

Key Responsibilities

• Lead venue operations during events and trading periods
• Manage opening and closing procedures
• Supervise bar and floor staff during service
• Maintain venue presentation and readiness
• Take full ownership of stock control, inventory and ordering
• Monitor stock movement and identify discrepancies
• Ensure all product is correctly processed through the POS system
• Complete cash handling and reconciliation accurately
• Liaise with clients and suppliers during events
• Ensure compliance with RSA and licensing requirements
• Maintain strong operational discipline across each shift
• Complete end‐of‐event reporting

The Team Around You

You will work closely with our Events Manager and alongside our Venue Manager of The Underground, who leads the day‐to‐day and evening operations of the speakeasy bar.

Together, these roles form the operational support structure of the venue, supported by the Owner and senior team.

About You

• Experience as a Duty Manager or senior supervisor
• Strong leadership during busy service periods
• Confident and calm under pressure
• Experience in events or high‐volume service
• Strong understanding of stock control and cost management
• High accountability for stock and cash
• Experience with POS systems, ideally Lightspeed
• Strong communication skills
• Current RSA certification
• Availability for evenings and weekends
• Leadership mindset with genuine growth potential

Growth Opportunity

Flinders Lane is continuing to evolve, and we want people around us who are capable, trustworthy and genuinely invested in what the venue can become. For the right person, this role may create the opportunity to grow into a broader operational leadership position over time. Nothing is promised or automatic, but Flinders Lane is a venue that recognises good people, rewards ownership and creates space for those who consistently bring the right attitude, standards and care to the business.

Our Values

Why: Creating spaces that feel like home
How: Remaining engaged, curious and conscious
What: A place where Good Humans want to go

How to Apply

If you take pride in standards, enjoy leading from the front and want to help build something genuinely special, we would love to hear from you. Send your resume and a brief cover letter highlighting your relevant experience and why you're the perfect fit for this role to *********@flinderslanetsv.com.au.