TAG Heuer: the Swiss Avant-Garde watchmaker since 1860. Avant-garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free-minded spirit to think ahead and establish records.
The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self-confident people who are connected to the future.
ABOUT THE OPPORTUNITY
If you like challenges, out-of-the-box thinking and teamwork, there is a rare and unique opportunity for you as we are currently seeking a high performing Deputy Boutique Manager to join our ChermsideBoutique.
Reporting to the Boutique Manager, the successful candidate will act as a brand ambassador, support and assist the Boutique Manager with all daily retail duties.
Job responsibilities
Plays an active role in the boutique, increasing boutique sales, contributing individually to the turnover, and bringing the team in achieving the global objective
Analyzes the store’s retail KPIs, identifies business opportunities to drive growth, implements 360° action plans to tackle them, and ensures follow-up and feedback sharing
Ensures team’s motivation and cohesion to reach the Boutique’s goals
Acts as a point of contact for both teams and boutique / Market management, and as a privileged interface between both when necessary
Ensures strong presence on the shopfloor to support and coach the team members on the floor, provides feedback, develops them in their current roles
Promotes a positive, inclusive, and supportive work environment in line with group’s values
Ensures an outstanding service is offered to all visitors in store; trains, develops, and debriefs teams around Client Experience excellence
Embodies the Tag Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
Defines proactively grooming, attitudes, and Visual Merchandising in line with luxury standards and internal guidelines
Leads the team to develop long-term relationships with clients
Sets and follows clienteling action plans (outreaches, appointments, sales from appointments…)
Oversees the boutique operational processes, front and back, in line with internal guidelines (inventory, cash, security, store opening and closing...) with full autonomy
Ensures compliance with internal control policies
Supervises the store expenses and maintenance
Shows proactivity to challenge and improve processes
Profile
ABOUT YOU
At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results-orientated and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style & charisma!
To be successful in this position, you will possess the following:
* Management experience in a luxury/retail environment
Mastery of selling skills
Mastery of sales KPIs
Knowledge of Brand DNA & history
Knowledge of Brand Collections
Creative business driver, results-oriented
Client-centric mindset, focused on recruiting new clients and growing the active client base
Excellent interpersonal and communication skills
Able to effectively lead a team, able to coach and develop a high-performing team
Agile manager, able to multi-task in a fast-paced environment
Flexibility, fast learner
Autonomy, sense of ownership
Pragmatism and resilience
Additional information
As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.
LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to provide a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.
Due to a high volume of interest, only shortlisted applicants will be contacted.
1860, Saint-Imier at the very heart of the birthplace of watchmaking. A young ambitious watchmaker decides to found his own brand. His name: Edouard Heuer. At just 20 years old, he was to revolutionize the watchmaking industry by breaking away from the established rules. Ever since that time, TAG Heuer’s vocation has been to push back the boundaries and defy convention to invent incredible watches and chronographs of extreme precision. The invention of the oscillating pinion in 1887 exemplified this spirit, streamlining the chronograph’s design and enhancing its responsiveness—a principle that underpins our engineering philosophy even today. Then came the 1916 Mikrograph, the first stopwatch accurate to 1/100th of a second, cementing TAG Heuer's reputation as the precision timekeeper in competitive sports. Indeed, the world of TAG Heuer is intimately linked to motor racing and the division of time into infinitely small units, but its aura extends well beyond this arena. Capturing TAG Heuer’s ethos, our prominent partnerships and brand ambassadors express the brand’s passion for action and high performance. These include the Oracle Red Bull Racing Formula 1 Team, the TAG Heuer Porsche Formula E Team, the Formula 1 Monaco Grand Prix and Monaco Grand Prix Historique, the World Endurance Championships and the Indianapolis 500. As for TAG Heuer ambassadors, they all share the ability to stand up to pressure, constantly pushing their limits. This illustrious group includes motorsport legends Ayrton Senna and Steve McQueen, Hollywood icons Ryan Gosling, Patrick Dempsey, Alexandra Daddario, and Wi Ha Jun, and tennis stars Naomi Osaka, Felix Auger-Aliassime and Petra Kvitovà. The brand's spirit of adventure is further represented by big wave surfers Kai Lenny and Maya Gabeira, alongside rising athletes such as Sydney McLaughlin-Levrone, Fred Kerley, Summer McIntosh, and Sky Brown.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.
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