Reference: *****
RACV
550 Princes Highway Noble Park
Noble Park, VIC
Full time permanent | Hybrid working
Competitive salary | Discounts on selected RACV products
Great things start here
RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans.
We offer a dynamic, fast-paced, and fun environment in which to work.
We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers.
We offer a range of RACV benefits for our employees, such as:
Hybrid working arrangement
A supportive company culture
Extensive and ongoing training
Free Roadside Assistance
Discount on RACV Insurance products & resort accommodation
About the Opportunity
Reporting to the Payment Support & Administration Team Leader, you will play a key role in supporting our members/debtors with enquiries related to their existing loans.
Drawing on your strong customer service skills, you'll assist via phone and other channels to ensure a positive member experience.
You thrive in a dynamic environment, comfortably switching between handling administrative tasks and assisting with call queues, all while maintaining a high level of organisation and attention to detail.
Some of your key responsibilities will be:
Loan Servicing & Member Support:
Responding to inbound calls from members/debtors regarding existing loan accounts
Actioning loan-related requests received through various channels (email, website, etc.)
Managing service request and complaint cases efficiently through Salesforce
Handling returned mail (Return to Sender)
Making proactive outbound calls to support account servicing
Administrative & Operational Support:
Performing bank statement reconciliations
Managing invoicing processes
Maintaining accurate data records
Administering NAB Connect, including batch processing
Completing refund processing and loan finalisation reconciliations
What you'll need to be successful:
Customer centric focus
Strong ethical standards
Solid work ethic – Productivity targets met
Team player
The RACV difference
We celebrate diversity and foster an inclusive environment where every unique perspective sparks fresh ideas.
Ready to unlock your full potential?
Join our team and be part of meaningful work that makes a real impact beyond the day-to-day
Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.
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