Job Title:
Guest Service Agent
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About the Role:
This role involves providing exceptional customer service to guests in a hotel environment.
Key Responsibilities Include:
* Ensure a smooth and efficient check-in process, addressing any immediate inquiries or needs in a warm and professional manner.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, providing exceptional service and resolving issues promptly.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering personalized recommendations and assistance to enhance their experience.
Requirements:
To be successful in this role, you will need to have a demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment. You will also need to be able to articulate information clearly and effectively, ensuring precise and professional correspondence.
Benefits:
We offer a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements. As part of our positive and vibrant team, you will be rewarded with a range of benefits, including 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.