Candidates with proven depth in creating solutions with Cisco Unified Communications Manager, VoIP, and PBX will be well-positioned for success in our organization.
The selected candidate will design, build, deploy, and administer large-scale voice networks. This engineer will provide support to multiple globally dispersed WAN connected sites. The engineer's responsibilities will span the IT project lifecycle, including refining requirements, creating design documentation, installation instructions, and deployment plans, as well as providing ongoing maintenance and operations support.
Responsibilities:
* Designs and defines system architecture for Cisco-based voice infrastructure and endpoints.
* Identifies and resolves technical problems related to the installation, upgrade, and daily operations of the customer's globally dispersed VoIP infrastructure.
* Maintains the existing Cisco VoIP environment, consisting of Cisco Unified Communications Manager and various models of Cisco and Polycom phones.
* Architects solutions within the Cisco family of products, which may include: CUCM, IM and Presence, Unity, Meeting Servers, Expressway, Meeting Management, Jabber client.
* Designs and migrates existing TDM solutions leveraging Session Border Controller technology.
* Develops and documents voice SOPs for engineers and Knowledge Base articles for end-users.
* Collaborates with voice providers from other government agencies and commercial partners to ensure seamless call performance.
* Reviews completion and implementation of system additions and/or enhancements, making recommendations to management and/or clients.
Required Skills:
* Experience with Cisco Unified Call Manager/Cisco Meeting Server
* Experience with Cisco Meeting Manager
* Experience with Cisco Jabber
* Desirable experience with Cisco Telepresence Management Suite and Cisco Expressways
* Experience configuring voice endpoint hardware
* Desirable experience with PBX technologies
* Desirable experience with Avaya Call Management System
* Experience with TDM and SBC
* Desirable experience building/managing servers in the AWS (Amazon Web Services) environment
* Experience managing work tasks via tools such as JIRA and ServiceNow
* System configuration based on security guidelines, such as DISA STIGs
* CompTIA Security+ or similar for IAT Level II DoD 8570 certification
* Bachelor's degree in Information Technology or a related field
* 10+ years of related experience
* US Citizenship Required