Job Requirements
Experience in handling training for service desk accounts (required)
Female (preferred)
Experience in attending client calls on SD transitions and other accounts to present training initiatives and performance
Responsible for New Hire training (end to end)
Excellent communication skills - written and verbal
Understanding of training methodologies & global standards of training effectiveness measurement
6-8 years of relevant experience (with a minimum of 4 years experience with Service Desk Accounts, preferably managing training for SD accounts)
Experience in handling a team of trainers and AMs preferred but not required
Train the Trainer Certification (internal/external)
Master trainer certification (preferred)
Willing to work from the office and flexible to work in a 24x7 environment; Eastwood location
#J-*****-Ljbffr