Ready to take the call?
The Emergency Medical Dispatcher (EMD) within South East Queensland (SEQ) Patient Transport Services (PTS) is a highly rewarding and impactful career, where every day is different. You will be a vital link in connecting the community of Queensland with the health care services they require. Your ability to remain calm, gather information, and dispatch help quickly can also directly save lives and make a significant difference in critical situations.
What we offer
· Competitive salary - potential to earn up to $85,000 in your first year, with yearly pay increases.
· Work life balance: 8-to-10-hour day and afternoon shifts, primarily Monday to Friday with some occasional Saturdays.
· Full-time permanent position.
· Generous leave and superannuation benefits.
· Salary packaging benefits to increase your take home pay.
· Full training provided: No prior emergency experience needed.
· Earn while you learn: Gain a Cert III and Cert IV qualification in Call-taking and Dispatch.
· Ongoing support from mentors and career development.
· Health and Wellbeing services including a confidential Staff Support Program.
Duties of the Role
SEQ PTS Operations Centre, located in Spring Hill, supports a unique and vulnerable patient cohort that is growing. The purpose of the role is to receive non urgent transport requests, engage with health facilities (hospitals and doctors surgeries) to arrange transport for patients to attend hospital appointments, provide essential prearrival advice, dispatch QAS resources and coordinate patient transport movements for the Queensland community. There will also be a requirement to handle as emergency calls from time to time.
Working primarily Monday to Friday between 0600 and 2200, with the occasional Saturday, you will be trained across two key functions:
Call-taking
· Engage with health facilities (hospitals and doctors’ surgeries) to arrange transport for patients to attend hospital appointments.
· Provide advice and support before the ambulance arrives.
· Follow structured and scripted protocols to assist the caller in their emergency.
· Gather and record critical details.
Dispatching
· Coordinate patient transport services across Queensland.
· Operate a multi-screen computer system.
· Communicate via radio to the paramedics.
· Manage multiple incidents at one time.
· Use real-time dispatch systems.
Please Note: There will be requirement to undertake a training period of 1 month at the Brisbane Operations Centre based at Kedron. This will involve working on a 12-hour shift-roster providing 24/7 coverage (including nights, public holidays and weekends). This placement will be focused on consolidating your proficiency with Triple Zero (000) call taking.
You’ll rotate between these functions (but typically will only perform one per shift), with full training provided for both.
We’re looking for people who have:
· Strong communication and active listening skills.
· Ability to de-escalate high-stress calls with empathy, calmness, and leadership.
· Team mindset and collaborative working style.
· Customer service focus in fast-paced environments.
· Ability to learn and apply technical systems quickly.
· Receptiveness to feedback and ongoing self-improvement.
· Sound problem-solving and decision-making under pressure.
Mandatory requirements
· Refer to the position description on our website.
Please apply via the Queensland Ambulance Service website by clicking on the \"Apply Now\" button.
Applications to remain current for 12 months.
Job Ad Reference: QLD/621968/25