**Motor Assessor Digital and Regional | Multiple locations**
At Allianz, we're proud to be one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
**You'll be responsible for**:
- Delivering optimal assessment outcomes for repair costs or total loss situations, including various types of file reviews.
- Adhering to the motor assessing process, including guidelines, parts policy, severity coding, and repairer standards.
- Utilizing repair cost benchmarking, alternative parts usage, and scorecards to enhance repairer performance.
- Improving customer service for both Selected and non-Selected repairers, ensuring a high-quality experience.
- Providing prompt resolution for customer complaints, encompassing issues related to repair warranty and service, and strive to meet or surpass productivity goals, with a focus on completing total loss reports within 24 hours when possible.
**About you**:
- Required trade qualification and significant experience post-apprenticeship as a panel beater, spray painter, or motor mechanic, or significant experience as a motor insurance assessor.
- Experience in repair shop management/estimating and motor vehicle assessing practices, as well as providing damaged vehicle quotations.
- Good understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
- Skilled in planning and prioritizing effectively, managing tasks, and handling competing resources and demands.
- Competence in navigating complex situations, providing pragmatic commercial solutions, and demonstrating technical proficiency with relevant systems and tools, alongside excellent communication skills.
**What's on offer**:
- Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.
**About Allianz**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
**Adjustments and support**
LI-ALLIANZAU #LI-Remote #LI-Hybrid #LI-Onsite
**Job Level**:
- Professional
**Location**:
- Adelaide, SA, AU, 5000Melbourne, VIC, AU, 3000
Brisbane, QLD, AU, 4000
Perth, WA, AU, 6000
Hobart, TAS, AU, 7000
Darwin, NT, AU, 0820
Sydney, NSW, AU, 2000
**Area of Expertise**:
- Customer Services & Claims
**Unit**:
- Allianz Australia
**Employing Entity**:
- ALLIANZ AUSTRALIA SERVICES PTY LTD
**Job Type**:
- Full-Time
**Remote Job**:
- Remote working
**Employment Type**:
- Permanent
**ID**:
- 55783
**Position Cluster**:
- Non-Executive