About the Company
AG Security Group is South Australia's leading and largest privately owned security organisation that has been protecting Australians for more than thirty years. The Culture in our workplace is positive, fun and fast paced, with a strong emphasis on teamwork.
About the role
Are you ready to step into a role where your leadership and problem-solving skills can make a real impact every day? We're seeking a motivated and organised team member to join our Security Officers and Patrols Division.
This full-time role, based at our Head Office in Torrensville, is your chance to combine operational know-how with people leadership. You'll be the driving force behind smooth day-to-day operations, supporting our Security Officers in the field, and building lasting relationships with our clients and Contractors.
If you're passionate about helping teams succeed, thrive under pressure, and want to grow your career in a supportive and dynamic environment, this is the role for you.
Key Responsibilities
* Take ownership of staff rosters, balancing operational needs with fair and consistent shift patterns.
* Mentor, train, and support Security Officers to deliver their best work.
* Be a trusted after-hours point of contact in a shared on call system.
* Build strong partnerships with clients, ensuring their expectations are not only met but exceeded.
* Oversee day-to-day operations, ensuring seamless communication across staff, clients, and subcontractors.
* Support performance management processes with fairness and professionalism.
* Drive continuous improvement and contribute fresh ideas that make our team stronger.
Preferred Skills and Experience
* Experience in workforce coordination, rostering or operations management.
* Background in the Security Industry or similar fast-paced, service-driven environment.
* Excellent communication and problem-solving skills, especially under pressure,
* Familiarity with shift-based workforce systems and scheduling tools.
* Confidence with Microsoft 365, including Excel, Word and Outlook.
* The ability to work independently including after-hours when required.
* A proactive 'solutions first" with strong attention to detail.
Why Join Us?
At our company, you won't just be filling shifts, you'll be shaping the way our teams operate and the experience our clients receive. We offer:
* Supportive leadership that values your input and ideas.
* A positive, team-focused culture where collaboration is key.
* Career growth opportunities to develop your expertise and step into bigger roles.
* A role that makes an impact: your work directly supports frontline security staff and client satisfaction.
How to apply
Ready to take the next step in your career? Join a team that values excellence, innovation and teamwork.
To apply, please submit:
* Your current Resume
* A cover letter addressing the key selection criteria.
AG Security Group is an equal opportunity employer. We value diversity and inclusion in our workplace.
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.