This is a Trainee/Licenced - Pest Control Technician role with Rentokil Initial Hong Kong based in Townsville City, QLD, AU Rentokil Initial Hong Kong Role Seniority - junior More about the Trainee/Licenced - Pest Control Technician role at Rentokil Initial Hong Kong Love the outdoors? Dedicated, reliable, and ready to stay one step ahead? Rentokil Initial is looking for a hands-on, self-motivated Pest Control Technician to join our mighty team in Townsville. If this sounds like you, apply now! In this role, you’ll be the first line of defence in the fight against pests, solving customer problems with expert advice and proactive service. This is a permanent, full-time role (38 hours), Monday to Friday, with rotating weekend rosters and varied start times. You’ll manage a portfolio of clients across the Townsville region Key Responsibilities Maintain, load and unload your service vehicle efficiently each day to ensure you're fully prepared for your scheduled assignments. Conduct thorough inspections at both commercial and residential customer sites to identify signs of pest activity and determine appropriate treatment plans. Apply effective pest control solutions, and provide expert advice to customers on prevention and ongoing management. Identify hygiene risks and environmental concerns, working to create safer, healthier spaces for clients and their teams. Accurately complete digital service reports after each visit to document the work carried out and any recommendations. Deliver outstanding customer service, maintaining a friendly, professional attitude during all interactions. Stay attentive to customer needs and look for opportunities to recommend additional services that add value and improve outcomes. Benefits Included Working for Townsville's local pest control company Company service vehicle, fuel card, and mobile phone for work use. Employee cash incentive programs & bonuses All PPE gear provided to industry standards Comprehensive training in pest protection products, safety, and procedures Access to employee assistance program, for you and your family Ongoing learning and development Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles Weekly team meetings to connect and plan the week ahead A Successful Candidate Will Have A full Australian Manual Drivers License with a clean driving record Certificate III in Urban Pest Management (If applicable) A clean criminal record A genuine love for the outdoors and the local environments Excellent customer service skills with the ability to maintain and grow client relationships A safety-first mindset and the ability to follow strict and evolving health & safety procedures Confidence using an Android mobile phone and related apps Comfortable working independently in the field, while also having a “one team” mindset Willingness to travel long distances within the region Being physically strong and able, comfortable working outdoors in varying environmental conditions Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria About Rentokil Initial At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities. In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials "There are so many things I love about my job. I love being on the road, my own little van that I get to zoom around in, and the relationships and connections I get to build." Angela Smith Technician "There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced." Darran Gibson Local Service Manager "Rentokil Initial is the undisputed leader in the global pest industry, and I am very happy to work for them." Don Ng Pest Control Technician Please Note - We appreciate every application but please note only shortlisted candidates will be contacted. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Rentokil Initial Hong Kong team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Conducting inspections ️ Applying pest control solutions Delivering customer service Key Strengths Customer service skills Pest management knowledge Safety awareness Driving skills Mobile technology proficiency Physical fitness Why Rentokil Initial Hong Kong is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Rentokil Initial Hong Kong not with Hatch.