About the Role
4 Voices is a national volunteer‑powered charity that supports women who may be at risk of social isolation, domestic violence or homelessness.
We are seeking a compassionate and skilled Virtual Receptionist to be the welcoming first point of contact for our community.
Responsibilities
Serve as the friendly and calming first voice for partners, donors, volunteers, and supporters.
Triage incoming calls and messages, ensuring each enquiry is directed to the right team member for prompt assistance.
Provide explicit information on our services and handle general enquiries with patience and empathy.
Accurately record and forward detailed messages using our systems.
Manage the main phone line, ensuring no call goes unanswered.
Qualifications
Excellent communication skills and natural empathy for helping others.
Computer literate – proficiency with MS Office Suite (Outlook, Word, Teams).
Robust time‑management skills and the ability to work independently from home.
Quiet home workspace and availability Monday to Friday.
Requirements
Working with Children Check (or the ability to obtain one).
Availability
Remote role, Monday to Friday.
Regular commitment of more than 6 months, 5 hours per day spread across the week.
Training and Induction
Induction for all roles and ongoing training as required for each role.
Organization
4 Voices –
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Required Skill Profession
Assistance