About Us - Daniels Health
Daniels Health is a global healthcare solutions company focused on making healthcare safer through innovative waste management and infection control systems.
Operating across Australia, the US, Canada, and the UK
Supporting hospitals and healthcare providers with critical infrastructure and services
Committed to protecting people and the environment
As we continue to grow, we're strengthening our global IT capability, and this role is a key part of that journey.
The Opportunity
We're hiring a Systems Administrator / Service Desk Analyst in our Melbourne team. This is a hybrid role where you'll split your time between hands‐on user support and managing core IT systems.
You'll:
* Support engineers and office teams with business‐critical issues
* Act as a key escalation point for complex technical problems
* Manage and improve systems across Microsoft 365, Azure, and endpoint environments
* Help build a more secure, efficient, and scalable IT function
* Contribute to follow‐the‐sun support across our global operations
What You'll Be Doing
* Troubleshoot hardware, software, and connectivity issues (Tier 1‐2)
* Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive
* Manage users and access in Active Directory and Entra ID
* Administer Windows Server and cloud‐based systems (Azure)
* Manage endpoints using Intune (and ideally JAMF)
* Support security initiatives including MFA, least privilege, and endpoint protection
* Monitor systems, backups, and respond to incidents
* Contribute to projects, upgrades, and continuous improvement
What We're Looking For
* 3+ years' experience in IT support, systems administration, or a hybrid role
* Strong troubleshooting skills across Windows environments
* Experience with Microsoft 365, Active Directory, and endpoint management
* Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
* A proactive, customer‐focused mindset
Nice to have:
* JAMF exposure
* Cybersecurity experience
Why Join Daniels Health
* Opportunity to step into a broader systems‐focused role
* Real ownership and visibility across a global IT environment
* Career progression toward a Regional IT Lead role
* Work on meaningful systems that support the healthcare sector
* Collaborative and supportive team culture
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