Job Title
Customer Service Coordinator
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We're looking for an experienced and dedicated Customer Service Coordinator to join our team. In this role, you'll be responsible for coordinating client appointment calendars and service allocation, maintaining staff availability and roster management, generating and modifying rosters, and providing high-quality customer service.
This is a fantastic opportunity to work in a fast-paced environment where you can make a real difference in people's lives. If you have excellent communication skills, a demonstrated customer service background, experience in roster management, and proficiency in Microsoft office systems, we'd love to hear from you.
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About the Role
This position plays a critical role in the allocation and rostering of employees, with the addition of administrative support for Client Services, Managers/Allied Health Professionals, and monitoring core home compliance requirements.
Your key responsibilities will include:
* Coordinate client appointment calendars and service allocation
* Maintain staff availability and roster management
* Generate and modify rosters, ensuring service levels are compliant with care needs
* Maintain rosters to reflect staff changes, annual leave, and changes in clients' requirements
* Provide high-quality customer service
* Respond to client, family, and customer enquiries
* Coordinate meetings, drafting and circulating agendas, and general home event and activity management
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Requirements
To succeed in this role, you'll need:
* Excellent communication skills and active listening
* Demonstrated customer service experience in a fast-paced environment
* Experience in roster management
* Proficient and competent with Microsoft Office systems and platforms
* Proven ability to effectively communicate with team members across all levels within the organisation
* Experience within an Aged Care environment would be advantageous
* Excellent time management and the ability to multi-task under pressure
* Well-organised and attention to detail
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Benefits
We offer a range of benefits to support your wellbeing and career development, including:
* Flexible working environment giving you better life balance and wellbeing
* Opportunities to realise your potential in an organisation that invests in your personal development
* Support to grow, learn, and explore new career pathways or specialisations across Australia
* Salary packaging through Maxxia
* Caring for your wellbeing through discounts on health insurance and gym membership, and free access to counselling, financial guidance, and personal support
* An Employee Referral Program, where you can get financially rewarded for recommending friends for roles