Overview
Technical Writer / Product Evangelist (SaaS) – CheckWorkRights (CWR) is a leading Australian SaaS that has spent the last decade building a reputation as a trusted partner in the background checking and compliance space. We’re looking for someone to join our team who can go deep into our SaaS product — learning every feature inside and out — and to turn that knowledge into clear, structured documentation that empowers both our customers and our team.
We’re a team of passionate problem-solvers with a robust and highly-regarded product that serves some of Australia’s largest enterprises. Our team is small, focused, and collaborative, and every person plays a direct and meaningful role in our success.
What you’ll do
- Learn every feature and workflow of our product — from high-level use cases to the nuts-and-bolts technical details.
- Produce documentation for two key audiences: External (user guides, FAQs, onboarding materials, release notes, feature explainers) and Internal (technical reference docs, process flows, troubleshooting guides).
- Establish and maintain a explicit, scalable documentation framework in Notion (no experience needed — you’ll be expected to master it quickly).
- Ensure all documentation is accurate, accessible, and easy to understand — from non-technical users to advanced power users.
- Work closely with product, engineering, and customer success teams to capture product knowledge as it evolves.
- Advocate for clarity and usability across all product communications — becoming the go-to source of product truth.
Details of the role
- Full time, permanent position
- Fully remote, work from anywhere in Australia (with an AEST timezone workday)
- Competitive salary dependent on experience
What we’re looking for
- Proven experience documenting SaaS products (technical or customer-facing)
- A knack for translating complex concepts into simple, clear, and engaging language
- Organised and detail-oriented, with a love of well-structured information
Qualifications
- Entry level
Job function
- Marketing, Public Relations, and Writing/Editing
- Industries: Software Development
Referrals increase your chances of interviewing at CheckWorkRights (CWR) by 2x
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📌 Technical Writer / Product Evangelist (SaaS)
🏢 CheckWorkRights (CWR)
📍 Coffs Harbour City Council