NSW State Emergency Service Reference number Occupation Emergency Services Support Work type Contract / Temporary Location Wollongong Salary Information Maximum TRP $124,992.18 (salary range $99,938.00 - $110,271.00). Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading. Closing date 16 March 2026 at 11:55pm
Operational Improvement Officer, Clerk Grade 5/6, Wollongong
Are you passionate about turning insights into action? Do you enjoy working with diverse stakeholders, analysing data, and helping an organisation continuously improve? NSW SES is looking for an Operational Improvement Officer to play a key role in strengthening how we learn, adapt, and deliver for the communities we serve.
* Part time, 21 hours per week, temporary position until 31 July 2026 (with the possibility of extension)
* Competitive salary range of $99,938 - $110,271 (plus 12% superannuation and leave loading) along with attractive leave entitlements.
* Location: Based in Wollongong with minimum 2 days per week in the State Headquarters office
* Need to be able to undertake travel and work occasional evenings and weekends to perform the role
About the opportunity As our Operational Improvement Officer, you will lead the monitoring and reporting of continuous improvement recommendations across the agency. Your work will ensure our data is accurate, current, and meaningful - helping drive informed decision‑making at all levels. You’ll build strong relationships with stakeholders and maintain critical systems that support lessons management and organisational improvement. Working closely with the Manager, you’ll help coordinate and facilitate workshops and meetings that bring people together to share experience and generate insights. You’ll review and synthesise information to identify lessons that enhance operational performance and guide change. This role is perfect for someone who enjoys variety: from analysing data, to engaging with people, to producing high‑quality presentations and contributing to reports, documents, and communications that influence how we evolve as an organisation. If you’re motivated by improving systems, supporting collaborative learning, and making a real impact on how emergency services operate, we’d love to hear from you.
About the NSW SES Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response. The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform. With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here
About you: To be successful in this role you will:
* Be a highly motivated individual with excellent communications skills.
* Be able to effectively coordinate multiple tasks to meet deadlines and plan and prioritise your workload.
* Have a focus on people and enjoy building and maintaining relationships with internal and external stakeholders.
* Understand how to collect and collate reviews and studies to identify lessons & research outcomes that are relevant to NSW SES.
* Lead the monitoring and reporting on the implementation of recommendations that lead to operational improvement, including maintaining databases to ensure accuracy, currency and integrity of data and enable reporting
* Coordinate, and assist with facilitation of, workshops and meetings to ensure that stakeholders are engaged and appropriate data is gathered
* Prepare and maintain a range of reports and documents including status reports and products to communicate outcomes from lessons processes and research
Essential requirements
* Relevant experience that demonstrates a sound understanding of the principles of evidence-based decision making and operational improvement
* Sound written and oral communication skills
* Thorough knowledge of AIIMS principles and processes, and/or willingness to obtain competence within 12 months
* Ability and willingness to participate in activities to support the agency during operational or emergency responses at NSW SES locations in the state, where the requirements are within the scope of your skills, knowledge and capabilities. You may also be required to participate in an on-call roster.
What we can offer you
* You will enjoy a 21-hour work week, working flexible work hours working within both the operational and role needs. Flexible work options working within operational requirements.
* You can enjoy a hybrid work environment, time in the office and time working from home.
* Attractive salary range of $99,938 - $110,271 (plus 12% superannuation and leave loading)
* Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
* We have attractive leave entitlements including parental, sick, flex and recreation leave.
* We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
o Fitness Passport
o LinkedIn Learning
o Member Assist Program for free confidential counselling support
o Flu vaccine program.
You Belong Here
* We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
* We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
* If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact for confidential advice on options.
How to apply: Your application MUST include the following and upload as separate attachments. Applications with no response to the targeted questions will not be progressed to the next stage.
* A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
* An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role
* A response to the targeted questions (maximum 1 page per response). Kindly upload under the “supporting document” field.
Targeted Questions :
* Describe a situation where you have been involved in supporting the implementation of a learning culture and continuous improvement activities What were some of the challenges you faced, and what strategies did you use to overcome these?
* An important component of the role will be to initiate, build and sustain relationships with internal and external stakeholders. Provide an example of how you have built and maintained supportive relationships with diverse stakeholders. What key factors make communication with diverse groups successful?
Want to know more?
If you want to know more about this opportunity, please contact Tracey Issa via email,
The role description is available here..
Talent Pool A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.
Applications close: Monday, March 16, 2026 at 11:55 pm