Join an exciting, engaging and diverse team where no day is ever the same- Bring your passion for people and enthusiasm to provide excellent customer service- Expressions of interest for a part-time 3 day opportunity
We're REA
We're proud to be named in Australia's "Top 5" Best Workplaces two years in a row. This recognition is a great proof point of our unique and special culture. A culture that is driven by our people, our values, and our commitment to making a difference in the community.
From a garage in Melbourne to the global stage is an achievement we're humbled by. Our idea to put pictures of houses on the internet has blossomed since 1995, and we now have businesses across Australia, Asia, India and North America.
Our purpose is to change the way the world experiences property. No matter where you're at on your property journey, we're here to help on every step - whether that's buying, selling, renting or renovating.
What we're doing
We are on the hunt for customer service enthusiasts to express their interest in joining our team, part time.
What you'll be doing...-
- Balancing customer demand and multi-tasking in a fast-paced customer contact environment- Working as part of a high performing team, driving for performance excellence- Communicating with colleagues across all levels of the organisation, influencing to find the best customer outcome- Proactively identify opportunities to innovate and improve the employee experience, customer experience and operational excellence- Providing thoughtful and insightful feedback to improve REA products and services- The digital stuff, being tech-savvy comes naturally to you. We use a variety of systems, such as Zendesk and Slack (previous experience with these would give you bonus points)
We're looking for people who can bring the following...
Please note: If you are successful, we require full time availability for 2 weeks to complete training.- Runs on the board: experience in a customer facing environment that is fast-paced and ever changing- Exceptional communication skills with demonstrated ability to deliver a service that promotes customer loyalty and advocacy- Strong customer centricity, the ability to showcase your resilience when dealing with challenging situations- Ownership: taking accountability for the customer experience and displaying a continuous improvement mindset- A high level of problem resolution skills to resolve customer enquiries in a timely manner through strong analysis and decision making- Someone who is tech savvy, loves to work in a digital environment and is keen to learn new things- A team player: the ability to support others while having a bit of fun- Minimum 12-month commitment to the role
The REA experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow. We're committed to your development - both professionally and personally. Your experience with us is something we take seriously.
We offer:
- Onsite/online health and wellbeing programs, including yoga and meditation classes- Because We Care program which includes volunteer leave and community grants, to ensure you have the opportunity to give back to your community- An additional day of leave just for your birthday- A flexible working environment meaning we strike the balance of what you need and what works for the business (and yes, our leaders fully understand the flexible working policy)- A hybrid approach to the future of work
Industry leading gender-neutral parental leave
Oh, and by the way: