All Care Health Care Services Group – Fairy Meadow NSW
Allcare is one of the leading in-home aged care service providers in the Illawarra. We are passionate about providing cost-effective, flexible, and high-quality services to our clients, allowing them to age comfortably in their own homes and familiar surroundings. With a focus on client-centred and evidence-based approaches, we embrace challenges and always come from "a place of yes"
What are we looking for?
We pride ourselves on upholding a high quality of client services at all times, focusing on ensuring our clients thrive within their own homes and in their community.
Administration Officer Responsibilities
Triaging and resolving queries received from clients, support teams and employees as a first point of contact.
Receiving incoming telephone calls and emails, and responding to enquiries in a timely manner.
General administration duties such as data entry, coordinating mail, document management, and record keeping.
Project-based work to assist in day-to-day running of the office.
Supporting company events and allcare's client social programs.
This is a full-time, office-based role managing high volume inbound calls via telephone and email. Working as part of a team of Administration Officers, on a consistent roster covering core client hours (between 8:00 am and 5:00 pm).
Key Competencies
Passionate about making a difference for people living in their own homes, with a positive, can-do attitude.
Professional, empathetic and courteous phone manner, able to support clients who may find it difficult to articulate their needs.
Well-developed digital literacy, including experience with client databases and Google Suite.
Skilled in problem-solving, triaging calls and emails, and managing multiple tasks efficiently.
Motivated team player focused on delivering exceptional client experiences.
Experience in a similar contact-centre style role is advantageous.
Required Qualifications & Requirements
Minimum two (but preferably three) doses of COVID-19 vaccination and an annual flu vaccination.
National Police History check.
Valid Right to Work status in Australia.
Benefits
Genuinely making a positive difference in the lives of older people.
Access to our Thrive Care Group benefits including Flare (discounts platform), EAP, Healthy Body & Mind Hub and free Savvy Fitness Membership.
Access to learning and development programmes.
Employee referral programme.
Allcare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive to create an equal employment environment where everyone from any background can be themselves.
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