Posted: 16 June
The role
About the business
Santos Organics has been operating since 1978 and is an innovative Environmental Not-for-Profit social enterprise that uses clean food and natural products to fund environmental and social health initiatives through ongoing grants and donations.
Role Summary
The overall responsibility of this position is to manage all aspects of the Santos Organics store located in the Byron Bay Arts & Industrial Estate, ensuring that the focus is to provide distinctive customer service. The SM is responsible for ensuring consistency of quality across the store to spread wholehearted goodness and to be the change maker of our community through donations and environmental projects by increasing sales revenue and our overall net profit.
You will work with our team and your store manager with integrity so that the team and customers know we are creating an inclusive community through providing a supportive and fun workplace that empowers everyone to learn, grow, and thrive.
The Store Manager's tasks will include performing the same duties other team members complete, therefore you will need to effectively time manage and set aside allocated hours to complete administration tasks and responsibilities.
Main Tasks and Responsibilities
The ultimate responsibility for all site tasks rests with the Store Manager. The Store Manager may delegate tasks to team members as required, taking into account task complexity and team member position and capability.
The Store Manager role includes but is not limited to
Team
Designate a Customer Service Team Leader from the team on the daily schedule that will lead and ensure the shop has a positive vibe, customers are greeted and engaged, team is strategic with their movement engaging in shop tasks whilst keeping customer focus the priority, shelves stocked and orders received if supplier enters the front of storeEnsure all team members are actively engaged in increasing sales through customer servicePublish the roster ideally four weeks in advance to your team, two weeks minimumFostering teamwork amongst your store teamAdvising the P&C Manager of recruitment requirements and ensuring instore inductions are conducted after P&C Manager conducts SO inductionConducting chat in's at the beginning of every team member's shift and ensuring that all team members are fully informed of any daily communications, their tasks and responsibilitiesConduct probations reviews and annual performance appraisals with your teamEnsure you and your team stay up to date and informed on all productsEnsure that you and your team are following the policies and procedures as provided in the SO Policy & Procedure ManualEnable growth and development within your team and identify career pathways where possibleIncrease retention rates of your team whilst keeping in mind that positive attrition is requiredConnect and share valuable information and best practices with other Shop ManagersFinance
Complete invoice process per S&OM/FC directionStock and inventory management - Ensuring that all systems and procedures for stock management are implemented and monitored including theft and waste managementMonitor competing stores prices and product ranges and when appropriate report changes to GM/FCManage rosters to achieve labour budgetOpening and Closing till, cash and float reconciliationsDaily Banking or as determined by FC based on banks hours and logisticsUpdate shelf talkers daily as provided by finance to maintain marginsProduct
Follow the New Product Policy with the Ethics Specialist and the GM to ensure the selection of ethical, market trend and profitable products are available for the shopsEnsure that all products sold are of the highest quality and freshness and have been approved by the Ethics Specialist.Maintain shelf talkers, product labels, merchandise displays and promotional campaigns in line with SO branding guidelinesMaintain fully stocked shelves and place out of stock labels when product is not available and remove once filledPreventing product loss (theft/waste)WH&S
Ensure that WH&S and FH&S standards and legislation are met, maintained and followed. Ensure correct reporting procedures and documentation is followed consistently and that all team members understand the duty of care in relation to identifying workplace hazards and reducing risks for the team and customersAny workplace injuries or near misses are communicated to the P&C Manager immediately to ensure proper lodgement with our workers compensation insuranceStore
Provide consistent distinctive customer serviceEnsure excellent shop presentation and cleanlinessEnsure maintenance and security of the shop and cafes are addressedReporting
Provide GM store monthly report and feedbackAttend scheduled meetings and complete actions requested based on date requestedKey Performance Indicator
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