Overview
Take the next step. Be part of something bigger at Suncorp.
Hybrid Working Environment + Bonus + Flexi Days (up to 5 days extra leave)
Brisbane location with great WFH flexibility
Are you an experienced IT professional with a strong technical foundation and a passion for delivering high-performing enterprise services? We’re seeking a technically driven Service Delivery Manager to lead and optimise service operations across our critical corporate platforms—including People & Culture, Legal, Finance, Risk, and Corporate Services.
In this role, you’ll act as the key interface between technical delivery teams, strategic vendors, and internal platform owners—ensuring seamless integration, operational stability, and ongoing optimisation of IT services in a complex, multi-vendor environment.
You’ll bring deep service management expertise, technical acumen, and a continuous improvement mindset to strengthen our service delivery maturity.
What you’ll do
Own the end-to-end service delivery and operational performance across corporate platforms and applications such as Oracle Fusion, Pentaho, Fivetran and Amazon Redshift
Provide technical oversight in managing incidents, change, and problem management processes across service providers with a specific focus on data integrations and cloud-based data platforms
Drive adherence to SIAM and ITIL-based frameworks, ensuring governance, compliance, and continuous improvement
Collaborate with delivery teams, vendors, and platform owners to manage service transitions and releases
Analyse platform performance data to identify operational risks, recurring issues, and opportunities for automation or efficiency gains
Lead service reviews, SLA performance tracking, and contract governance with service partners
Influence and guide service design decisions to ensure alignment with enterprise architecture and security standards
What you’ll bring
Minimum 3+ years in a technical service delivery, infrastructure operations, or platform support role
Experience supporting Oracle Fusion ERP would be well regarded
Strong technical background in enterprise platforms with a proven track record of managing data movement and integration tools
Deep understanding of service management practices (ITIL, SIAM) and enterprise support models
Experience managing complex vendor relationships and multi-tier support models
Exposure to Agile delivery and Dev Ops practices within a service management context
Strong analytical, incident response and crisis management capabilities
Excellent communication and stakeholder engagement skills, with the ability to translate technical issues into business impact
ITIL v4 or SIAM certification is highly desirable
What we can offer you
Variety of flexible work arrangements and leave options
Industry leading 20 weeks paid parental leave and 4 weeks secondary carers leave
Generous discounts on insurance products
Exclusive offers on more than 400 of retailers including Myer, David Jones, Coles and Woolworths
Invest in your brighter future with ongoing study support and career development programs
About Suncorp Group
We’re proud to be a part of the Suncorp Group family alongside some of Australia’s most trusted and diverse names in insurance. Together, we share a drive to make the complex easy and bring our customers peace of mind when it matters most – while helping to evolve and innovate the ways we can serve our community every day.
That comes with all kinds of exciting opportunities for you to grow your own career. Whether you’re guiding people through life’s biggest moments or providing them with support in times they need it most, you’ll be driven forward by our shared customer obsession and supported at every step of the journey.
We believe we are our best when our workforce is as diverse, talented, and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are committed to creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact recruitment@suncorp.com.au for a confidential conversation.
Advertised: 31 Jul 2025 AUS Eastern Standard Time
Applications close: 26 Sep 2025 AUS Eastern Standard Time
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📌 Service Delivery Manager
🏢 Suncorp Group
📍 Brisbane