We are seeking a highly skilled and motivated individual to join our Residential Sales Team as a Customer Service Advocate. This exciting role provides support to the sales team, overseeing residential services for our customers.
">
* You will work a rotating roster, Monday to Friday 8am-11pm, and Saturday to Sunday 9am-8pm.
* This is an excellent opportunity to develop your customer service skills and become an expert in residential services.
Requirements
">
* A strong passion for delivering exceptional customer experiences.
* Excellent communication and problem-solving skills.
* The ability to work in a fast-paced environment and meet targets.
* A willingness to learn and grow with our company.
Benefits
">
* 26 weeks paid parental leave for both primary and secondary caregivers.
* Discounted internet up to $109 per month.
* 20% off Mobile services.
* Flexible working arrangements, Employee Assistance Program (EAP), and discounts with partners.
* Monthly rewards and recognition.
* Internal training and resources to support your growth.
* Yearly allowance for merchandise.
* Fitness Passport access to gyms and pools across Australia.
About The Role
">
* Meet prescribed standards and call handling targets.
* Maximise revenue and achieve commissions through selling procedures.
* Identify customer needs via questioning techniques and product usage analysis.
* Provide information on products and services to enable informed decisions.
* Meet required sales targets based on opportunity.
* Accurately enter customer details into CMS systems.
* Escalate customer complaints according to policies and procedures.