IKKAI is a premium Japanese restaurant specialising in Wagyu, sukiyaki and modern Japanese dining. We are focused on delivering consistent, high-quality service in a structured and professional team environment.
We are currently looking for a reliable and experienced Senior Waitstaff / FOH Supervisor to support daily service operations.
The Role
This position is ideal for a strong senior waiter ready to step into a supervisory role.
You will assist with shift leadership, support team members during busy periods and help maintain smooth front-of-house operations.
Key Responsibilities
* Deliver high-level customer service
* Support and guide FOH team during peak service
* Assist in training new staff
* Maintain service flow and table coordination
* Conduct daily operational checks (cleanliness, POS, reservations)
* Handle customer feedback professionally
* Escalate operational issues to management when required
* Ensure compliance with RSA and venue standards
Skills & Experience
* Minimum 2 years hospitality experience
* Previous experience as Senior Waitstaff preferred
* Leadership mindset and ability to lead by example
* Strong communication and problem-solving skills
* Well-presented and professional
* Available evenings and weekends
What We Offer
* $60,000 – $65,000 + Super (depending on experience)
* Career progression opportunities
* Staff meals
* Supportive and structured team environment
* Stable roster
Your application will include the following questions:
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Restaurant Supervisor?
* How many years' experience do you have in the hospitality & tourism industry?
* Do you have customer service experience?
* What's your expected annual base salary?
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