Customer Service Officer (Advanced)
Location: Nords Wharf, New South Wales, Australia (Work Location: Melbourne, VIC)
Reporting to: Advanced Customer Service Supervisor
Employment Type: Permanent, full-time
Responsibilities
- Deliver real‑time customer support across multiple channels such as phone, email, chat, NOVA, Outlook, and Teams.
- Provide accurate and timely information regarding shipment status, documentation, and service‑related inquiries.
- Promote value‑added services and encourage adoption of e‑commerce tools to enhance customer satisfaction.
- Collaborate with internal and external stakeholders to resolve service issues and improve the customer experience.
- Escalate unresolved issues promptly to maintain high service standards and customer satisfaction.
- Support onboarding and training by mentoring new team members and contributing to knowledge resources.
- Ensure compliance with CMA CGM Group procedures and participate in continuous improvement initiatives.
Qualifications & Requirements
- Customer‑centric approach with excellent written and verbal communication skills.
- Ability to multitask, prioritize, and perform under pressure in a fast‑paced environment.
- Solid organizational and administrative skills with attention to detail.
- Proficiency in the Microsoft Office suite and touch‑typing skills (60–80 words per minute).
- 1–3 years of experience in a customer service role, preferably within shipping, logistics, or transport industry.
- Proactive mindset with autonomous and lateral thinking to resolve issues.
- Collaborative attitude with willingness to support team goals and continuous improvement.
Eligibility: Australian citizen or permanent resident. New Zealand citizens planning to relocate permanently to Australia are welcome.
Remote working: Not considered for overseas or interstate locations.
Benefits
- Flexible Working Options
- Discounted car parking at DFO South Wharf
- Additional Leave Days
- Annual Health Checks
- Novated Lease
- Free Gym Membership
- Social Club events held all year round
- Volunteer initiatives with partner charities (e.g., Big Umbrella)
- Access to 3000+ learning resources and courses
- Opportunities for career development in Asia Pacific, Europe, and other global locations
Our Commitment to Diversity:
CMA CGM is committed to providing a respectful and collaborative working environment where all employees can thrive. We embed Diversity, Equity and Inclusion (DEI) into our culture. We welcome applications from all qualified individuals, regardless of status, identity, or characteristic.
Join us at CMA CGM, where your potential meets endless possibilities, and together we shape the future of global shipping.
#J-18808-Ljbffr