YOUR OPPORTUNITY
We have an exciting opportunity for a customer-focused and motivated individual to join our team as a Customer Care Consultant – Trade Store, based in Darwin!
This is a hands‐on, customer‐facing role where you will be responsible for delivering outstanding service to our trade and retail customers. Working within a fast‐paced store environment, you will support customers with product selection, order processing, and solutions that meet their business needs.
You will play a key role in building strong relationships with our customers, working closely with the wider sales and operations teams to ensure a seamless and consistent customer experience. This is an excellent opportunity for someone who enjoys a blend of customer service, sales, and operational responsibilities.
Key Responsibilities
* Provide exceptional customer service to trade and retail customers, both in‐store and over the phone
* Process sales orders, quotes, and returns accurately and efficiently
* Assist customers with product selection and identify opportunities to upsell and cross‐sell
* Maintain strong product knowledge to confidently recommend solutions
* Support store operations including stock replenishment, merchandising, and general housekeeping
* Ensure all safety, compliance, and company policies are adhered to at all times
Ideal Candidate
* Previous experience in a retail, trade, or customer service environment
* Strong communication skills with a customer‐first mindset
* Ability to work in a fast‐paced, team‐oriented environment
* Good computer literacy and ability to learn new systems
* A proactive attitude with a willingness to learn and develop
Culture & Benefits
A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.
* A range of diversity and well‐being initiatives
* Team events, celebrations and development opportunities
* Team member discounts on Wesfarmers products
* Discounted offers from over 300 corporate partners
* Onsite parking and novated leasing options
* Generous Wesfarmers annual share plans
* Attractive parental leave policy and more
EEO Statement
Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.
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