Overview
Residential Logistics Support Officer – a key point of contact for council customers and residents in Welshpool.
Job details: Pay (TBC), Hours: Mon‑Fri, Location: Welshpool.
Our client is a global leader in environmental solutions, providing sustainable waste, water, and energy management services. With a strong presence in Welshpool, they focus on delivering innovative resource recovery and recycling solutions that support a cleaner, greener future.
Responsibilities
* Provide prompt and professional customer service to council clients and residents, responding to enquiries and service requests in a timely manner.
* Act as the key liaison between customers and operations, ensuring clear communication and resolution of issues.
* Maintain accurate data, records, and files relating to residential services, with strong attention to detail.
* Utilise computer systems, including Microsoft Excel and Google Sheets, to manage information, track performance, and generate reports.
* Handle challenging customer interactions effectively, managing expectations while upholding service standards in a busy call centre environment.
Qualifications
* Strong verbal and written communication skills with the ability to engage effectively with customers and colleagues.
* Proficiency in computer applications, particularly Microsoft Excel and Google Sheets.
* Experience in customer service or call centre environments, with the ability to manage high call volumes.
* Proven ability to handle difficult customer interactions professionally while setting clear service expectations.
* High level of accuracy, organisation, and attention to detail when managing data, records, and reporting.
* National Police Clearance (or willingness to obtain).
* Transport/logistics experience is a bonus but not essential.
Benefits
* Choice of shifts
* Home every night
* Base + penalties
Equal Employment Opportunity
At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.
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