Job Description
The Department of Education is seeking a skilled Service Delivery Manager to enhance our SharePoint Online service offering and foster user engagement.
This role involves leading the improvement of our SharePoint Online service, with a focus on enhancing service delivery and client satisfaction. The successful candidate will collaborate with the Product Manager to define roadmap requirements, aligning with client needs and market trends.
* Lead the enhancement of our SharePoint Online service offering, improving service delivery and client satisfaction.
* Collaborate with the Product Manager to plan and define roadmap requirements for SharePoint Online, ensuring alignment with client needs and market trends.
* Investigate and implement Enterprise Search to strengthen search capabilities and drive operational efficiency.
* Engage directly with clients to understand their requirements and deliver tailored solutions.
* Contribute to faster access to information, increased productivity, and improved client satisfaction across the organisation.
* Undertake specific or ad hoc tasks as assigned by management.
We encourage innovation and creativity, providing our team members with the resources they need to excel in their roles.