About the Role
Doctors' Health Fund is a private health insurer built for doctors and the medical community. As we continue to grow, we have an opportunity for a Senior Sales Specialist to join our Sydney team. In this role, you'll act as a trusted expert and key contributor to the growth of Doctors' Health Fund.
Working with qualified leads, you'll lead needs‐based conversations with prospective and existing members, confidently navigating more complex scenarios and recommending tailored health insurance solutions. Your focus will be on delivering strong commercial outcomes while ensuring members feel informed and supported in their decisions. You'll bring deep product knowledge and a strong understanding of systems and processes, enabling you to consistently deliver high conversion, retention and upgrade outcomes. Beyond your individual performance, you'll contribute to team success by sharing knowledge, supporting others and helping improve how we work. You'll build strong, long‐term relationships with members through proactive, professional interactions, particularly in complex or sensitive situations.
This is an excellent opportunity for a high‐performing sales professional who thrives in a results‐driven environment and is motivated to share their expertise, influence outcomes and contribute to a high‐performing team culture.
This is a permanent, full‐time role based in our Sydney office (Hybrid working model, 5 days per fortnight in office attendance).
Benefits of working for Doctors' Health Fund
* 25% discount on Private Health Insurance + free Salary Continuance Insurance
* Hybrid working – 5 days per fortnight in the office (post‐training)
* Structured training and development, with opportunities to step into leadership and mentoring
* Career progression across sales, customer service and broader corporate roles
* Employee Referral Program with $5,000 reward
* A collaborative, down‐to‐earth team environment where people support each other
About You
This role suits a high‐performing sales professional who thrives in a results‐driven environment and is confident working with complexity. You'll also bring a willingness to support others, sharing your knowledge to lift team capability and performance.
You are someone who:
* Brings experience in sales and/or retention within a complex or regulated environment, with a track record of achieving strong results
* Uses advanced needs‐based selling and objection handling skills to navigate conversations and influence outcomes
* Communicates clearly and professionally, building trust and rapport with a wide range of members
* Demonstrates strong commercial awareness, with an understanding of sales drivers and customer value
* Is highly organised, detail‐oriented and able to manage competing priorities effectively
* Has strong systems literacy and the ability to quickly learn and apply complex product, system and regulatory information
* Brings experience coaching, mentoring and supporting others to develop their capability
* Consistently achieving or exceeding sales, retention and upgrade targets
* Managing complex inbound and outbound opportunities, leading needs‐based conversations to maximise member outcomes
* Identifying and acting on cross‐sell and retention opportunities to grow member lifetime value
* Acting as a subject matter expert across products (including Overseas Visitors Health Cover), systems and processes
* Supporting team capability through coaching, mentoring and sharing best practice
* Providing guidance on complex member scenarios and escalations
* Delivering high‐quality, personalised member interactions, particularly in complex or sensitive situations
* Ensuring all activities meet quality, compliance and regulatory standards
* Contributing to continuous improvement across sales processes, systems and workflows
* Collaborating with internal teams to deliver strong member and commercial outcomes
To be successful you will have:
* Demonstrated success in a sales and/or retention role, consistently achieving or exceeding targets
* Experience working in a regulated or complex product environment (health insurance or financial services highly regarded)
* Advanced communication skills, with the ability to lead confident, needs‐based conversations and manage objections effectively
* Strong commercial acumen, with the ability to identify opportunities to drive conversion, retention and member value
* Proven ability to manage complex member scenarios and provide clear, considered solutions
* Experience using CRM systems and sales tools to manage pipelines, track performance and maintain accurate recordsHigh attention to detail and ability to balance quality, compliance and sales outcomes
* A proactive, solutions‐focused mindset with the ability to work both independently and collaboratively
* Experience coaching, mentoring or supporting team members to improve capability and performance
Why join Doctors' Health Fund?
We're part of the Avant Mutual Group and are proud to be a health fund owned by doctors, not shareholders. Our focus is on supporting the medical community and delivering a high standard of service to our members. This is a role where you can take the next step in your career, combining strong sales performance with leadership and influence. You'll play a key role in shaping team capability, improving how we work, and delivering better outcomes for members. If you're looking for a role where you can lead from the front, share your expertise and make a meaningful impact, we'd love to hear from you.
We provide adjustments to the recruitment process for candidates including individuals with disability. If you require any adjustments during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please don't hesitate to contact us at careers@avant.org.au or call Jack Dingle - Talent Acquisition Specialist on 0478994841.
Equal Opportunity Employer
Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities.
Our inclusive workplace is somewhere everyone can succeed.
Ready to join us?
If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au.
#J-18808-Ljbffr