Job Title: Customer Support Representative
About the Role:
This is a dynamic and rewarding role where you will be the first point of contact for customers when they visit our branch. Your primary responsibility will be to provide exceptional customer service, guiding them towards their financial goals and addressing their banking queries.
You will work in a fast-paced environment, where every day brings new challenges and opportunities. You will need to possess excellent communication skills, both verbal and written, and be able to effectively handle cash transactions with accuracy.
Key Responsibilities:
* Provide personalized support to customers, understanding their needs and concerns.
* Process financial transactions accurately and efficiently.
* Maintain a professional and respectful demeanor at all times.
* Work collaboratively with colleagues to achieve branch goals and deliver outstanding service.
Requirements:
* Numerical Skills: Proficiency in handling cash and an ability to complete financial transactions with accuracy.
* Customer Service Experience: Ideally in a customer-facing role.
* Personality: An energetic personality coupled with a genuine passion for helping people.
* Resilience: Ability to remain calm and composed while managing challenging situations or difficult customers.
* Communication Skills: Strong verbal and written communication skills, with an ability to clearly explain banking products and services.
What We Offer:
We offer a supportive team environment, comprehensive training on our banking products and services, and opportunities for growth and development. Our goal is to create better futures together, and we're committed to empowering you with the knowledge and skills to thrive in your career.
No banking experience? No problem. We're here to help you succeed from day one, providing hands-on guidance and resources to help you master everything you need to flourish in your new role.
Benefits:
* Competitive remuneration package.
* Generous paid and unpaid parental leave.
* Superannuation contributions while on leave.
Why Join Us?
We value diversity, flexibility, and inclusion, creating a culture that champions equality and supports the well-being of our employees. Join us and become part of a team that's dedicated to making a positive impact in the community.
Start your journey today!