Case Manager – Specialist Homelessness Services (SHS)
Townsville Aboriginal and Islander Health Service – Townsville QLD
The TAIHS Supported Tenancies service is a new service (established January 2026) that works closely with the Department of Housing and Public Works to provide mobile support to young parents and pregnant women (young families) who are living in social housing and at risk of homelessness. Case managers will use a home visiting model of support to develop and maintain strong relationships with the clients, to support their housing arrangements.
Duties & Responsibilities
* Assist young families to build parenting skills and confidence in caring for their babies and children, including helping to establish and maintain an emotional bond, and to develop and maintain living skills and effective routines.
* Connect and work with other services to meet the young families' social and cultural needs and help them to move towards social and economic independence, including supporting them to engage in education, training and employment.
* Assist young parents to engage with different support services and connect with relevant community agencies to build a robust safety and support network for young parents and their children.
* Build and support young parents' capabilities and connections using a culturally holistic case management approach.
* Provide information, support and advocacy to young parents.
* Monitor client needs, identify risks, develop case plans and review.
* Develop and maintain effective and respectful relationships with clients and provide nurture and support for young parents while assisting in the development of their skills and build capacity to maintain tenancy and meet the developmental needs of their children.
* Referrals completed and sent to internal and external services with consent provided and based on identified needs of the family.
* Participate in all aspects of support and case management practice as per the Human Services Quality Standards.
* Liaise with the Line Supervisor in relation to all client related matters, including client needs, engagement, issues, observations, or concerns.
* Reports submitted to Manager / Practice Lead in accordance with reporting schedules and directions.
* Provision of information, support and advocacy for clients accessing the service.
* Ensure secure management of all program files and compliance with applicable privacy legislation and policies.
* Develop and document good working relationships and/or collaborative partnerships with relevant agencies.
* Actively participate in scheduled community-based activities to provide brief interventions for information, advice and referral and promote and support family's participation in evidence-based community programs.
Maintain current professional knowledge and understanding of:
* The Child Protection Act 1999
* Child Safety & Wellbeing
* And all other related legislative and regulatory requirements for the provision of services to Aboriginal and Torres Strait Islander children.
For more details, please read the full position description here.
For all inquiries contact**@taihs.net.au – Applications open for 3 weeks (until 12/12).
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