Multiple ongoing Senior Customer Service Officer Grade 3 positions are being offered in the Customer Services Branch, Business Revenue and Customer Services Division in Ballarat.
Senior Customer Service Officers – Customer Services Branch, Ballarat – Ongoing
1. Multiple ongoing roles available in a blended contact centre environment
2. Salary $73,842 plus 11% superannuation – VPS Grade 3
3. Based in the state-of-the-art Ballarat GovHub
4. Flexibility with hybrid working
5. Government-wide development opportunities
What we offer
The State Revenue Office is the Victorian Government's revenue management agency, administering a range of taxes, duties, levies, grants and subsidies.
We aim to develop our people to achieve great outcomes for the Victorian community. We offer flexible working arrangements and a workplace culture that is rewarding and productive, where contributions are valued and recognised, expectations are clear, and treatment is fair and equitable. We are an equal opportunity employer that is committed to providing an inclusive, accessible and safe working environment.
Find out more about working at the SRO at, or via our .
The opportunity
Often the first point of contact for customers, these rich and interesting roles are responsible for providing excellent customer service to support multiple complex teams at the State Revenue Office.
We are proud of our culture and operate in a vibrant, supportive environment that puts you and your quality of life front-and-centre. If you want to work as part of a highly capable team and learn new skills, we encourage you to apply - especially If you have worked in customer service, sales or collections in a contact centre. In return, we'll help you learn and grow, and pay you a salary that reflects the importance and responsibility of the role.
Reporting to a team leader, you will be responsible for:
6. Communicating with customers via phone, email, and at times, other types of correspondence.
7. Performing high-level customer service tasks that support revenue collection activities.
8. Providing timely advice in relation to customer enquiries across multiple revenue lines.
9. Accurately recording detailed customer information through updating and maintaining customer databases.
10. Achieving agreed performance targets and supporting business objectives.
Who we are looking for
To be successful in this role, you will have:
11. Excellent written and verbal communication skills and a strong work ethic.
12. Experience resolving complex customer enquiries.
13. Self-motivation, confidence and a commitment to delivering high standards and excellence in customer service.
14. A positive attitude and keen eye for detail.
15. Adaptability and flexibility with regards to change and new methods of working.
16. A team focus, with strong computer literacy skills.
17. The ability to operate in a fast-paced environment where you are expected to demonstrate a capacity to solve problems and achieve outcomes.
How to apply
Submit an application via the ‘Apply now' button by on Tuesday 12 September 2023. You will need to upload a cover letter addressing the key selection criteria in the position description and a resume.
More information
Please read the position description or contact Russell Waterhouse, Branch Manager, Customer Services Branch, on 0425 851 602.
If you need a copy of this advertisement and attachments in an accessible format, such as large print, please email .
Please note,as part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
This role is subject to a probation review.