Sales & Service Manager - Marion at David Jones
About the Role
David Jones exists to inspire Like No Other and as we continue to deliver on our ambitious transformation agenda in line with our Vision 2025+ strategy, we are committed to creating inspired careers so our people can Thrive. As the Sales & Service Manager, you will be empowered to demonstrate your customer obsession and passion for retail by creating an in‑store experience Like No Other. You will successfully deliver a customer‑centric environment to maximise sales and service results.
The successful candidate will be a dedicated people leader, expected to lead by example and coach the team to provide expert knowledge and seamless solutions. They will demonstrate the ability to establish and maintain excellent stakeholder relationships, with the ability to engage people across the business.
Responsibilities
* esLead by example by personally delivering on our service principles, engaging with customers, driving sales, and building a loyal customer bas
* e.Coach and mentor the team to provide expert knowledge and seamless solution
* s.Be visibly present on the selling floor, leading by example and inspiring the team to create warm connection
* s.Work collaboratively with the store teams and build strong relationships with stakeholder
* s.Look for opportunities for improvement whilst being commercially awar
* e.Work collaboratively with the VM and Logistics teams to ensure the allocated stock is floor-ready within the relevant timeframe
* s.Identify areas of opportunities for feedback to the Merchandise tea
* m.Maintain stock loss awareness by working closely with the sell and support teams to mitigate loss by ensuring proactive measures are implemente
Qualifications
* youHave strong coaching skills, including experience leading teams and empowering others to achieve resul
* ts.Have a demonstrated passion for retail and a desire to provide great customer servi
* ce.Have a solutions-focused mindset and the ability to provide innovation and effective customer solutio
* ns.Have a proven ability to motivate and lead teams and inspire an in‑store experience Like No Oth
* er.Have relevant merchandising and selling skills and key product awarene
* ss.Have strong written, listening and spoken communication skil
* ls.Are flexible and adaptable to a fast‑paced and evolving environme
Why Join Us
* A competitive remuneration package, including an annual bonus incentive
* Generous employee discounts across David Jones brands
* An additional day of leave for your birthday
* A supportive, flexible and engaging environment that will support personal/professional development
* Opportunities to support community partnerships across our Corporate Social Responsibility programme
* Be a member of a company committed to sustainable practices
* Ongoing training and development to pursue individual ambitions
* We are a Work180 endorsed employer, you can read more about the benefits of working for David Jones
About David Jones
Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle. Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations. Today, our vision to inspire Like No Other drives us to continue this legacy.
Our Thriving cultural pillars inspire our people to deliver on our vision and purpose. We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team. We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect. We empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions. We constantly seek Innovative ways of improving, changing and exploring ways that we can …
David Jones is an equal‑opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management, Customer Service, and Sales
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