Job Opportunity: Customer Support Adviser
Are you looking for a challenging career path in sales and customer service?
As a proactive and customer-oriented Customer Support Adviser, you will be responsible for providing information on parts and services to customers and ensuring a seamless service experience.
Key Responsibilities:
* Conduct outbound calls to existing and potential customers to offer information on parts, maintenance, and repair services.
* Meet and exceed sales targets and key performance indicators (KPIs) related to parts and service sales.
* Assist customers in identifying their parts and service needs accurately.
* Provide detailed information on pricing, and service options.
* Collaborate with the service team to schedule appointments and allocate resources efficiently.
* Assist customers in understanding the importance of routine maintenance and recommend appropriate services for their equipment needs.
* Maintain accurate records of customer interactions, orders, and service history.
* Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
Required Skills and Qualifications:
* 5+ years previous sales experience in the heavy equipment industry (in a similar role is preferred).
* Previous experience in outbound customer service, telemarketing, or sales roles.
* Strong knowledge of agriculture equipment parts and service.
* Excellent communication and interpersonal skills.
* Ability to build rapport and maintain positive relationships with customers.
* Results driven with a focus on achieving sales targets.
* Proficiency in computer systems and software used in customer relationship management (CRM).
* Ability to work independently and as part of a team.
* Strong organizational and time management skills.
* Ability to plan, develop, and communicate territory coverage to maximize sales potential.
* High school diploma or equivalent; heavy equipment industry technical training or certification is a plus.
Benefits:
We offer a competitive salary, company vehicle, ongoing training, and employee discounts on service and products.
Additionally, we provide opportunities for professional growth and development within our organization.