The City of Joondalup takes pride in being a Local Government that has been internationally recognised for providing outstanding services to the local community. To continue to set the standard in WA Local Government for innovative services and programs, we are seeking highly motivated, enthusiastic employees who will be committed to making a positive contribution to the City and its community.
Data Integrity and Support Officer x2
* Salary: $82,561 to $87,681 per annum
* Plus up to 14.5% superannuation (conditions apply)
* Ref No: 24-081
* Fixed Term Full time until August 2026
The City is on an exciting transformational journey focusing on customer centric service delivery. Our Customer Care Team is seeking a motivated and enthusiastic individual to facilitate collaboration between teams to ensure a unified approach to customer data management.
The Data Integrity and Support Officer is responsible for overseeing and enhancing the accuracy of customer profiles and associated data within the City's CRM systems. Reporting to the Customer Experience Lead, the primary focus of this role is to ensure data contained within the legacy and new CRM system is in sync by meticulously reviewing and analysing data sets whilst promoting, supporting and modelling customer centric behaviours in all interactions.
Your covering letter will need to address the following key criteria:
* Experience performing data analysis tasks (root cause analysis, validation, verification and data management) to accurately identify and resolve data integrity issues.
* Knowledge and experience working with CRM systems and data analysis tools.
* Experience in documentation of step-by-step business procedures, policies and protocols.
* Experience within a contemporary customer service, contact centre, or related environment.
* Experience in local government regulatory-related (compliance, audit) area and/or equivalent work experience.
If you are interested, we would like to hear from you. Further information can be obtained by calling Stacy Miller, Acting Customer Experience Lead on 9400 4901.
To apply, please click on the "Apply" button above, and submit your resume and a covering letter addressing the above criteria. Applications close at 11.55pm on Tuesday 13 August 2024.
The City of Joondalup is committed to diversity and inclusion within all organisational practices and is an equal opportunity employer. The City encourages Aboriginal and Torres Strait Islander peoples, people of culturally and linguistically diverse backgrounds, people with a disability, people of all ages, sexualities and genders to apply for this position.
All employees and prospective employees of the City of Joondalup are required to declare any secondary employment and private activities to ensure that any conflict of interests may be appropriately managed.
JAMES PEARSON
Chief Executive Officer
Canvassing of Elected Members will disqualify applicants.
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