$60,000 – $72,000 per year (incl KPI bonus)
Join What Ability, a rapidly growing NDIS-registered disability service provider operating across four states in Australia. We don't just provide support – we create engaging, fun experiences for our participants. With a national team of over 800 support workers, including professional and semi‐professional athletes, we empower people with disabilities to live their best lives by putting happiness first.
This is a full‐time, permanent role based at our Osborne Park office in Perth.
About the role
The Area Manager at What Ability is responsible for leading and managing a local team of Participants and Support Workers to ensure the delivery of high‐quality, person‐centred support. The role includes day‐to‐day team oversight, rostering, documentation compliance, and ongoing participant and family engagement.
At What Ability, we celebrate inclusion, empowerment, and creating joyful experiences for people with disabilities. The Area Manager plays a critical role in supporting these values and ensuring high‐quality, safe, and person‐centred service delivery.
Key Responsibilities
Lead, manage, and support a team of Participants and Support Workers.
Promote a positive and inclusive team culture that aligns with What Ability's values.
Provide coaching, supervision, and performance support to Support Workers.
Coordinate and manage daily rosters and bookings for Participants and Support Workers.
Ensure bookings are safe, meet participant needs, and that all relevant documentation is up to date and valid.
Respond to changes or incidents in a timely and effective manner.
Ensure support plans are up to date and that staff are aware of participant‐specific needs and protocols.
Coordinate staff training and education relevant to participant needs and compliance standards.
Participate in the recruitment and onboarding of new Support Workers.
Support the professional development of team members through coaching, feedback, and structured learning opportunities.
Maintain accurate and up‐to‐date documentation of all participant interactions and family communications.
Ensure all participant schedules and associated records are current and properly maintained.
Ensure Support Workers understand and follow all relevant documentation and procedures.
Monitor communication quality between Support Workers, participants, and families.
Undertake additional duties and projects as directed by the State, or Senior Regional Manager.
Who You Are
Reliable, honest, and authentic in everything you do.
Curious and proactive – you look for ways to improve processes and outcomes.
Ideally, some understanding of the disability sector, but passion and attitude matter more than experience.
Strong leadership and interpersonal skills.
Excellent organisational and time‐management abilities.
Why You'll Love Working Here
Join a fast‐growing, purpose‐driven organisation that's changing the disability sector.
Work with a diverse, vibrant team who value fun and impact as much as results.
Be part of a workplace that celebrates wins, supports growth, and values authenticity.
Application Questions
* Which of the following statements best describes your right to work in Australia?
* What's your expected annual base salary?
* Do you have experience working in the disability services sector?
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