Branch Manager
Full‑time position based in our Benalla Branch. 5 days per week, Monday – Friday 8:45 am – 5:30 pm.
Showcase your passion for people in this leadership role.
Our people are customer‑obsessed; we put customers at the centre of everything we do to understand their evolving needs and challenges.
As the Banking Community Leader, you’ll empower a dynamic team of Customer Advisors to embody NAB’s values at the Benalla Branch. You will build strong relationships with customers and business owners, partner with local businesses to help meet their banking needs, and be an advocate in community initiatives to increase awareness of NAB’s products and services.
Every day brings unique experiences across our branches, blending customer service excellence with leadership opportunities. Join us to cultivate your career within NAB, where you will lead by example and where you will thrive in a diverse environment.
In this role, you will
* Drive the overall performance of your branch through coaching and mentoring, leadership, and direction.
* Lead sales activities to achieve business objectives by actively identifying cross‑sale opportunities.
* Deliver a brilliant, consistent, and engaging customer experience to our customers and partners; ensuring that your team understands the importance of seizing every opportunity to build customer advocacy.
* Ensure that the standards, procedures, and systems set out at NAB remain in place across the branch.
* Manage performance and strategic development of the branch and its relationship with the wider Retail division.
What you’ll bring
* Experience in leadership, with the ability to inspire and influence others. Experience in Retail Banking will be highly regarded.
* A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
* An ability to work collaboratively as a team and resilience, self‑motivation and energy to create our signature customer experience.
* A keen eye for detail that ensures transactions are completed efficiently and accurately.
* An appreciation for inclusion and the diversity of our customers.
Inclusive workplace
A diverse and inclusive workplace works better for everyone. We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated.
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