Job Opportunity
This role is responsible for enhancing government administration by assisting with complaints about public bodies or officers.
Key responsibilities include investigating discrete complaints, preparing reports, and corresponding with stakeholders.
* Support the improvement of government administration through complaint resolution.
* Assist members of the public with complaint processes, ensuring their concerns are addressed efficiently.
* Investigate and resolve complex complaints, applying analytical and problem-solving skills.
* Prepare concise, factual reports and correspondence, maintaining effective communication with stakeholders.
Strong analytical and communication skills, along with the ability to work independently and collaboratively, are essential for success in this position.